E-commerce automation
From the order to the after-sales, without touching anything.
An online order sets off a dozen small tasks. Individually they take a minute. Together they take your week.
- ShopifyNew order placed
- StripePayment verified
- ActionInvoice generated
- HubSpotCustomer record updated
- GmailConfirmation sent
Done automatically
Why teams automate this
Volume stops hurting
A hundred orders take the same effort as ten, which is what makes a busy season survivable.
One version of the truth
Shop, stock, accounting and CRM agree, because the same event updates all of them at once.
Customers hear back faster
Confirmations, shipping updates and answers to routine questions go out immediately instead of at the end of the day.
What you can automate
What e-commerce teams automate first.
- Turn a paid order into an invoice and a confirmation
- Keep stock identical across shop and marketplaces
- Trigger shipping and send tracking automatically
- Handle return requests and keep the customer informed
- Process refunds with an approval step above a threshold
- Recover abandoned carts at the right moment
- Sync marketplace orders into the same back office
- Collect and route customer reviews
- Flag suspicious orders for a human to look at
Automations + AI employees
When a step needs judgement, an AI employee takes over.
The order-to-invoice chain is automation. A customer asking where their parcel is, in their own words, is Maya's — and Leo watches the catalogue behind both.
Questions people ask
Which platforms do you work with?
Shopify, WooCommerce, the main marketplaces, and anything else with an API. Several shops and channels can feed the same processes.
What about refunds and money movement?
Anything financial can require approval before it happens, and by default it does. You set the threshold above which a person always decides.
Will this survive Black Friday?
Automations are queued and retried rather than dropped when volume spikes, and you are told if a backlog starts building instead of discovering it afterwards.
Keep exploring
Got a task to automate?
Describe it in your own words, as you would to a new hire: we'll get back to you with how we would automate it.
We reply within one business day.