Email automation
Your inbox can do most of the work itself.
support@, sales@, billing@, contact@ — the addresses everyone watches and nobody owns. Erganos reads what arrives, sorts it, and takes the obvious actions.
- GmailNew message arrives
- AI stepSorted by topic and urgency
- ConditionRoutine or needs a person?
- AI employeeMaya drafts the reply
- ZendeskTicket created and tracked
Done automatically
Why teams automate this
Nothing sits unread
Every message is classified as it arrives, so the urgent one does not wait behind forty newsletters.
The routine answers itself
Order status, opening hours, document requests — the questions that have one right answer stop consuming your team's attention.
The rest reaches the right person
What genuinely needs a human is routed with the context already gathered, so the reply takes two minutes instead of ten.
What you can automate
What an automated inbox can take on.
- Sort incoming mail by topic, urgency and language
- Extract order numbers, amounts and references automatically
- Forward to the right team with the context attached
- Answer recurring questions in your own tone of voice
- Open a ticket in your helpdesk and keep it in sync
- Save attachments where they belong and update the record
Automations + AI employees
When a step needs judgement, an AI employee takes over.
Classification and routing are automation. Understanding an annoyed customer and answering well is Maya's job — the automation hands her the message and takes her answer back to the helpdesk.
Questions people ask
Will it answer customers without me seeing it?
Only if you decide it should, and only for the categories you allow. Everything else is drafted and waits for your approval.
Does it work with Gmail and Outlook?
Yes, and with shared mailboxes and aliases. Nothing has to be migrated — the inbox stays where your team already works.
What about languages?
Incoming mail is understood and answered in the language it was written in, which matters when you sell across several countries.
Keep exploring
Got a task to automate?
Describe it in your own words, as you would to a new hire: we'll get back to you with how we would automate it.
We reply within one business day.