Customer Support Specialist
Available to hireMaya
Your customer support team just gained another pair of hands.
Handles your customer conversations, support tickets and repetitive requests.
No credit card · No commitment
Who Maya is
Monday, 8:12 am. Forty emails since Friday: a question about opening hours, two orders, a quote request, an invoice query, one unhappy customer. By the time you open your inbox, Maya has read them all, sorted them and drafted the replies. What’s left is what has to come from you.
I answer everything. Except what has to come from you.
Maya is an AI and says so whenever asked. No coffee breaks, no weekends, no made-up memories: the character shows in how the work gets done — and in what never gets done.
What Maya can do
- Answer customer emails
- Classify support requests
- Escalate sensitive requests
How Maya works with you
She reads every email that reaches your customer-service address and sorts it: question, order, quote, appointment, invoice, complaint.
She drafts the reply in your tone and submits it for your approval.
Invoices and quotes go to Emma; complaints always come back to you.
What Maya doesn't do
Maya never promises a refund or a goodwill gesture — those decisions are yours. She never answers a complaint on her own.
How Maya learns your business
You describe your business, products, tone and rules once, in the business profile shared by your AI team. Maya relies on it for every task — and you can complete it at any time.
Autonomy levelsFrequently asked questions
Can Maya issue refunds on her own?
No. Maya doesn't issue refunds or promise goodwill gestures: she passes the request on to you with its context, and you decide.
How does Maya learn our support policies?
You set out your rules and standard answers in the business profile and in Maya's settings. She relies on them for every reply.
What happens with angry or sensitive customers?
Maya detects sentiment and escalates sensitive conversations to your team instead of answering automatically.
Meet the rest of the team
Try an AI employee for 14 days.
No credit card, no commitment. When the trial ends, they simply stop unless you decide to keep them.
A question before you start? hello@erganos.com · We reply within one business day.
